Refund policy

The Growth Phase™ — Refund Policy & Guarantee Terms
60-Day Satisfaction Guarantee
The Growth Phase™ Exo Serum and Home Kit are backed by a 60-Day Satisfaction Guarantee. If you use the product consistently and correctly for the full 60 days from your purchase date and don't see a difference in brow and/or lash density, we will offer you a refund on your first purchase.
To be eligible for a refund under this guarantee, you must:
Use the product daily, as directed on the packaging and product page, for the full 60 days from your purchase date
Take a "before" photo prior to starting use
Take a progress photo once per week, facing natural light, at approximately the same time each week
Take a final "after" photo at the 60-day mark
Submit your refund request, along with your full photo journal, within 14 days of your 60-day guarantee period ending
Refund requests made before the 60-day guarantee period has been completed, or without a supporting photo journal, will not be eligible under this guarantee.
Please note: Individual results vary. The natural hair growth cycle can take several months to complete, and this guarantee reflects our commitment to a fair trial period — it is not a guarantee of visible results for every individual.
How to Submit a Claim
Email stephanie@thegrowthphase.com.au with your order number, your photo journal, and a brief note confirming how you used the product. We will review your submission and respond within 14 business days.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery at [email address]. In accordance with Australian Consumer Law, you are entitled to a repair, replacement, or refund for goods that are faulty, not fit for purpose, or significantly different from their description, regardless of the 60-Day Satisfaction Guarantee terms above.
Change of Mind
We do not offer refunds for change of mind. All sales are final outside of the guarantee and faulty-item terms outlined above.
Wholesale & Practitioner Orders
Wholesale and practitioner account orders are subject to separate terms outlined in your wholesale agreement and are not covered by the 60-Day Satisfaction Guarantee above.